Help
A real person reads every message. Most questions are answered below — if yours isn’t, email us.
Email support@ezyplan.io. We aim to reply within two business days, New Zealand time.
It speeds things up if you tell us your device and iOS version, whether you’re using the calculator or the Broker Studio, and what you expected to happen.
The engine uses standard amortisation maths, so it lines up closely with a lender’s schedule. Figures are estimates for planning and comparison only. They are not financial advice, not an offer of credit, and not a guarantee of what any lender will approve. Your lender’s own statement is the source of truth.
Payment Calculator is on the App Store in New Zealand, Australia, the United Kingdom, the United States and Canada. It is not available in the European Union or the wider European Economic Area, and we do not offer the service there at present. If that changes we will say so here and in the privacy policy.
Money follows your device’s region setting, so a UK phone shows pounds and a US phone shows dollars. There is no currency picker in the app — change it in iOS Settings under Language & Region. If your region can’t be read, amounts fall back to Australian dollars.
Your loan amount, rate, term and repayment frequency are saved only on your device so the app reopens where you left it. Change them at any time, or delete the app to remove them completely. We never hold a copy — see the privacy policy.
You opened a branded link a mortgage broker shared with you. Their name, colours and logo are applied to your copy of the app, and the “contact an adviser” button opens their website. It’s still the same calculator, and your figures still stay on your device — the broker cannot see them.
Open the overflow menu in the top corner of the calculator, then choose Apply your brand. You’ll be asked to sign in with Apple, then walked through building your brand.
Your credits and your published brands are tied to your Apple account, so they follow you to a new phone or survive a reinstall. The calculator itself never requires an account.
One credit covers one client device claiming your branded link. Each device is counted once, so a client reopening the link doesn’t cost you another credit. Buy credits in the Studio once you’ve published a brand.
Nothing is lost. Unfinished purchases are re-delivered by the App Store, so reopening the app usually completes it within a few seconds. If the balance still hasn’t moved, email us with the approximate time of purchase and the pack you bought and we’ll reconcile it manually.
Yes. Email us and we’ll unpublish it. The link stops resolving for new clients straight away, and apps that already carry your brand drop back to the default look the next time they check in.
All purchases are made through Apple’s In-App Purchase, so Apple handles billing and refunds. We never see your payment details and cannot issue a refund ourselves.
To request one, go to reportaproblem.apple.com and sign in with your Apple Account. Tell us as well if the problem was on our side and we’ll back up your request with Apple.
Calculator only: delete the app. Everything it saved is on your device and goes with it.
Brokers: you can delete your account yourself, from inside the app — open the Broker Studio and use the delete-account option. If you would rather we did it, email support@ezyplan.io from the address on your account with the subject Delete my account. We act on those as soon as we can, and in no case later than 20 working days.
Either way, deletion is immediate and permanent once it runs. There is no grace period and we cannot undo it. It removes your account, your purchase history, every brand you created and the logos you uploaded. Your branded links stop resolving straight away, and any client app carrying your brand goes back to the standard Payment Calculator look the next time it is opened.
Unspent credits are forfeited and are not refunded. Credits are consumable digital content, so once the account is gone they cannot be restored — spend them before you delete if you want the value. Signing back in with the same Apple account gives you a new, empty account, not your old one.
Broker brand names and logos are supplied by the brokers themselves. If you’ve been shown a brand that is offensive, impersonates a business, or infringes a trademark or copyright you own, email support@ezyplan.io with the link you opened or the brand name and a screenshot. We review reports and can unpublish a brand immediately.
The privacy policy sets out exactly what is stored, what leaves your device and what we never collect. Access, correction and deletion requests all go to support@ezyplan.io. We are a New Zealand company, so the Privacy Act 2020 applies to those requests and we will answer within 20 working days at the outside — sooner if we can, and sooner still where the law where you live requires it.